When will my order go out?
Processing time is usually 3-7 business days. Business days are Monday through Friday and do not include holidays. If the delivery companies do not run on a particular day – then we consider that day a holiday.
US shipping time is generally 2-10 business days however, once it is in the delivery service’s hands, we are unable to determine an arrival time so be sure to watch for the tracking link we send out after your shipment is sent. If you don’t see it – make sure to check your spam folder as well.
What if it gets lost or stolen?
Once your package is in the care of the delivery company, we cannot be held responsible for lost or stolen packages. In a perfect world - we would have ultimate control over the delivery system - but we are a very small business and are at the mercy of their mistakes - we also can’t be held responsible for a neighbor’s sticky fingers. If you think you have such neighbors - consider sending your package to a friend or to your work address. If your package is returned due to incorrect information supplied to us, we will not refund shipping costs. Your order can be reshipped at buyer’s expense or the order can be refunded minus shipping costs. We do provide proof of shipment with the tracking link so you can follow it along its journey.
What if I inputted the wrong address?
Please make sure you have the correct shipping address when you check out. It is your responsibility to make sure all your information is correct. If your package is returned due to incorrect information supplied to us, we will not refund shipping costs. Your order can be reshipped at buyer’s expense or the order can be refunded minus shipping costs.
What if my package says it was delivered and I don’t have it?
In the event that the tracking link states that your package has been delivered to you yet you did not receive it, you must contact the delivery company within 24 hours of said delivery.
Please understand that we cannot refund you for a package that shows it was delivered to you according to tracking. It is your responsibility to follow up to locate your package. We will do everything in our power to help you with the recovery process but ultimately it is your responsibility to follow through with your local post office first for the recovery of the missing package.
What if I placed two orders in a row – can you combine them?
Most of the time our warehouse is just too fast and too good at getting your order out the door that it makes it almost impossible for us to do this. If we catch it in time there is a slight chance we can help but please know – our response time can take up to 48 hours to reply and typically they process the order within an hour. Apologies on the speediness of our warehouse in advance… : )
We offer a low, flat-rate shipping cost for your entire order. So whether you order one item or one of every item we sell - it's one low rate.
Group Buys are NOT covered in flat rate shipping. When you want to purchase more than 2 of a single Collection at a time or more than 2 of a single plate at a time - these are not covered by our flat rate shipping as it can be cost-prohibitive for us to do so. Please don't abuse our flat rate shipping by buying for other people. If you would like to purchase for others – please contact us for an accurate shipping quote.
Misc. Shipping Information
We ship out of Colorado in the United States.
Shipping costs subject to change without notice.
To See our Returns and Rates Info Please Click Here